Privacy policy

 

1. Introduction

This is our privacy policy. It explains how we collect, process, and protect your personal data when you use our website. Please read it carefully to understand our practices regarding your personal information.

If you have any questions or comments about this policy, you can email us at info@label-source.co.uk.

2. Who We Are

In compliance with the General Data Protection Regulation (GDPR), the following information is provided as we act as a "data controller":

  • Website address: www.labelsource.co.uk
  • Company name: Label Source Limited, registered in England and Wales under company number 11118801.
  • Registered office: Office 316, Imperial Chambers, 10-17 Seven Ways Parade, Woodford Avenue, Gants Hill, London, United Kingdom, IG2 6JX.
  • VAT number: GB324984477.

3. What Data We Collect

We may collect and process the following types of personal data:

  • Information you provide through forms or surveys on our website.
  • Records of any correspondence between us.
  • Transaction details conducted through our site.
  • Information about your visits to our website, including the resources you use.
  • Technical information such as your IP address, browser type, and operating system for system administration and reporting purposes.

Under GDPR, we ensure that personal data is processed lawfully, fairly, and transparently. We only process your data under one of the following legal bases:

  • You have given consent for specific purposes.
  • Processing is necessary for a contract you are a party to, or for steps taken at your request before entering into a contract.
  • Processing is necessary to comply with legal obligations.
  • Processing is necessary to protect your vital interests or those of another person.
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.
  • Processing is necessary for our legitimate interests or those of a third party, except where these are overridden by your rights, particularly if you are a child.

4. Cookies

Our website uses cookies in accordance with current English and EU law. Cookies help us improve your experience on the site by collecting information about your visit.

Non-essential cookies (such as those for analytics and advertising) will only be set with your explicit consent, which you can provide when visiting our website. You can manage your preferences via our cookie consent tool.

You may adjust your browser settings to block or notify you of cookies, but this may limit your ability to use certain features on our website.

We use cookies for purposes such as:

  • Managing user sessions to ensure consistent and secure access.
  • Recognizing returning users to measure site traffic.
  • Collecting data for website performance and improvement purposes.
  • Customizing promotional content and website layout.

5. How We Use Your Data

We use the data we collect for the following purposes:

  • To display site content effectively.
  • To provide you with the information, products, or services you request.
  • To fulfil contractual obligations and process transactions.
  • To enable you to use interactive services on our site.
  • To inform you of charges or other related services.
  • To send you marketing communications (with your consent).

If you are an existing customer, we may contact you electronically about products or services similar to those you have previously purchased. If you are a new customer, we will only contact you with your explicit consent.

You can opt out of marketing communications by checking the relevant boxes on our forms or by contacting us at info@label-source.co.uk.

6. Where We Store Your Data

We may transfer your data outside of the European Economic Area (EEA) for storage or processing to fulfil your orders and manage payments. We will ensure that any transfer of your personal data outside the EEA is subject to appropriate safeguards, such as Standard Contractual Clauses, to ensure that your data is treated securely and in accordance with GDPR requirements.

We take all reasonable steps to keep your data secure, but we cannot guarantee its absolute security during transmission.

We will only retain your personal data for as long as necessary to fulfil the purposes outlined in section 5, or as long as required by law. We conduct an annual review to ensure that data is only retained for an appropriate period, and your personal data will be deleted if it is no longer required.

7. Disclosure of Your Information

We may disclose your personal information in the following situations:

  • If we sell our business or company.
  • To other businesses in our corporate group.
  • To comply with legal obligations or protect the rights, property, or safety of others.
  • To protect against fraud or credit risks.
  • With third-party service providers who assist in services such as payment processing, marketing, and analytics.

The third parties we work with include:

  • Google
  • PayPal
  • Santander

Any third-party service providers that we share your data with are contractually required to protect your data and use it only to provide their services to us in compliance with GDPR.

8. Your Rights

Under GDPR, you have the following rights:

  • Access your personal data held by us.
  • Request the correction or deletion of your data.
  • Request data portability to transfer your data to another provider.
  • Restrict the processing of your data.
  • Object to data processing in certain circumstances.
  • Withdraw your consent to data processing at any time.
  • Lodge a complaint with a supervisory authority.

You also have rights concerning automated decision-making and profiling (see section 11). To exercise your rights or ask questions, contact us at info@label-source.co.uk.

9. Links to Other Websites

Our website may contain links to other websites. Please note that our terms and policies do not apply to these external sites, and we are not responsible for how your data is used by them. We recommend checking their privacy policies before submitting personal data.

10. Changes to Our Privacy Policy

If we make changes to this policy, we will post updates on this page. We may also notify you via email.

11. Automated Decision-Making and Profiling

In the event that we use automated decision-making that has a legal or significant effect on you, you have the right to request human intervention, express your view, and obtain an explanation.

Automated decision-making will not apply where:

  • It is necessary for entering or performing a contract with you.
  • It is authorised by law.
  • You have given explicit consent.

For profiling purposes, we will:

  • Provide clear information about the profiling, its significance, and likely consequences.
  • Use appropriate mathematical or statistical procedures.
  • Implement measures to minimise errors and rectify them quickly.
  • Secure your data to prevent discriminatory effects from profiling.

12. Dispute Resolution

We aim to resolve disputes through good faith negotiations. If this fails, either party may propose mediation through LawBite. If mediation is unsuccessful, the matter may proceed to arbitration under the LawBite Arbitration Scheme. Negotiations will remain confidential, and ongoing obligations under this policy will continue during dispute resolution.