FAQs

Yes, all of our items are authentic. Authenticity is our highest priority, and we approach it with the utmost diligence. Each item undergoes an extensive and detailed process carried out by our team of specialists, paired with AI technology to deliver our opinion on an items authenticity. Learn more

Our expert team conducts thorough, multi-step checks to provide our expert opinion on the authenticity of our stock. We stand by our assessments, offering a full money-back guarantee for your peace of mind.

Over the past 7 years we have purchased & sold over £50m worth of pre-loved luxury goods. There is no shortcut for experience and we have it in abundance. This paired with our technology makes our authentication extremely robust.

We offer UK & International shipping, all provided by Royal Mail.

UK shipping is next day if you order before 2pm Monday-Friday. For orders placed on the weekend, will be shipped out from our HQ on Monday.

Once your order has been dispatched, you will receive an email containing all of your relative tracking information.

Also you will receive tracking updates via SMS if you input your mobile number.

Yes, we accept returns for refunds, within 14 days of you receiving the item.

Returned products must be in the same condition as sent out, with the Label Source tags still attached.

Return postage is at the buyers cost & responsibility until it has arrived safely with us.

Unfortunately we currently do not offer exchanges on our items. However, you're welcome to return the item to us for a refund.

We attempt to be as accurate as possible with every listing, photographing all defects.

However, in the event you believe you have received an item either different to how we described it, faulty, or damaged, please contact our customer care team at info@label-source.co.uk

When reaching out, kindly include your order number and a photograph of the item. Depending on the nature of the damage and the timeframe, our team will work to find a solution for you.

Please note that items damaged due to normal wear and tear will not be considered faulty.

Unfortunately, we cannot cancel an order once it has been placed in our system. However, you can return any unwanted items to us using our standard returns procedure.

Once an order is placed in our system, we are unable to modify the shipping address.

If you won't be available at the time of delivery, there's no need to worry. Royal Mail will either try again later on in the day or the following day. If you miss this following attempt, you can collect it from your local Royal Mail depot.

We offer all debit/credit cards. You can also use ShopPay, GooglePay & ApplePay to speed up your checkout experience.

Yes, Klarna is available at checkout where you can 'Pay in 3' making it accessible for you to split your payments over 90 days. Klarna is only available on orders up to a value of £1000.

We also offer Clearpay, which is available on orders up to the value of £1,250.

The condition of each item is stated on the product page. The conditions of our item range from 'Fair' to 'Unworn, with tags'.

As we buy our stock from the general public, we cannot guarantee that items will always come with their original packaging.

The packaging that comes with an item is stated on the product page.

On the home page, press the sell button in the header. Once you have created an account, fill out the form accordingly & our team will get back to you as soon as possible with a quote.

Our instant cash service offers you the quickest solution to selling your luxury goods. If you can't be bothered to deal with the hassle of marketplaces, we are the right service for you!

We provide free, insured shipping labels which we will send to you once you accept our offer.

You will be paid via bank transfer within 1 business day of us authenticating your item.