Refund policy

How do I submit a return request?

1. Click the button at the top of our page and log in using the email address you used to place your order.
2. Select your order and request a return.
3. Requests are processed within 2 working days. Once approved, you will receive an email notification containing our return address.

What is the return window?

You can create a return and send back your purchase within 14 days of receipt for a full refund. Please note that return requests submitted after 14 days will be rejected.

What condition must returned items be in?

All original tags must remain attached. If a tag has been tampered with or removed, your return may be rejected and sent back to you. You may be asked to cover the delivery costs for any rejected items.

Who pays for return shipping?

Return postage is at the buyer’s cost and responsibility until the package has arrived safely with us. We strongly recommend returning your items using a tracked & signed-for service.

Are there any restocking fees?

We aim to keep returns simple and fair, meaning the vast majority of our customers will never be affected by extra fees.

• Occasional returns or customers with a small number of orders are never subject to a restocking fee.
• In rare cases where an account shows a consistently high return pattern (returning 25% or more of total items ordered across multiple orders), we reserve the right to apply a restocking fee.
• If applied, the restocking fee may be up to 25% of the returned item’s value based on overall historical order and return behavior.

Need further assistance?

If you need any help or have questions regarding your return, please reach out to us at info@label-source.co.uk.